Read through some of our clients’ experiences working with Bachly while building/rebuilding their home and business.
We would like to take this opportunity to thank you and your staff for the excellent job you did on the renovation and addition to our house. After being left by our previous contractor with what was literally a huge hole, you expeditiously and professionally took over the project and completed it to our dreams, requirements and specifications. Please feel free to use this letter as a reference or endorsement in any way you see fit. Yours truly,“
Steve & Antoinette
Once we picked Bachly, the whole process of building our home was almost seamless. They were really good at guiding us through the whole process. What we really loved is that they were really mindful of timelines, and they always made sure that we stayed on track in terms of budget, and those two things were really big for us. We were really impressed. Obviously, they build a lot of houses and that made us feel even more comfortable, because clearly they knew what they were doing. This is likely to be our forever home, but never say never. Right now, it works really well and we love this house. If we chose to build again, we’d have no hesitation going with Bachly again.“
Dear Derek, At long last the holiday season is over, the kids are back in school and I can finally sort through the files lining my desk! This letter is long overdue! I wanted to let you know that the new kitchen is absolutely wonderful and has received many accolades from our family and friends. Right from the moment that we started working together, the “time line” was in place and I was extremely pleased at how smoothly everything went, making the few weeks without a kitchen and a laundry room relatively stress free. The fact that your team emptied, to the bare walls, much of our main floor, in a few short hours on Day One was an indication of how efficient Bachly Construction and its preferred contractors would be over the course of the renovation which encompassed much of the main floor. Our many thanks and compliments go out to all the contractors that worked on our home, from the carpenters to the plumber to the electrician. I must also thank you for coordinating this job so efficiently.
As a project manager, you are in a league of your own – it was a delight working with someone as organized as me!! (I think that is a compliment) The fact that you managed to keep tabs on our job plus others and make it look relatively easy is a unique talent. Our thanks to you and your Bachly Construction team for a job well done! Best regards,“
Dear Scott, The construction is over and I would like to tell you that both Linda and I are thrilled with the result. Every neighbour that stopped and talked to us has said how great the house looks. The remark that we have heard over and over is that the addition fits right in with the neighbourhood. The new construction consisted of the following:
- Constructing a second storey addition as well as a front porch.
- Arranging for all plans, permits and inspections.
In addition to the new construction the following work was done on the existing dwelling.
- Complete demolition and reinstallation of one bathroom.
- Complete demolition and reconstruction of the basement recreation room.
- Painting of all walls and ceilings of the entire house.
- All flooring in the entire house was replaced.
- All exterior siding was removed. New insulation was applied to the existing structure and new siding was put on the entire house.
- New garage doors we installed.
- New central air and gas fireplace were installed.
The entire job was completed within the time frame and budget that we agreed upon. Your company, as well as all of the subcontractors that you hired, were helpful and courteous at all times. Scott, this was a job that involved hundreds of small details. Your company was extremely attentive to all of them. On behalf of both my wife and myself I would like to thank you for the great job. Yours truly,“
Dear Scott, We just wanted to take this opportunity to express our thanks for the wonderful job you and your staff did on our home. We feel like we are living in our “dream home”. Bachly Construction started on the day they said they would, and had us back in our new home in no time. The comments from both neighbors and passers by have been overwhelmingly positive. Our project manager Remo Campagnolo was available at any time to take care of any requests we had. He was truly dedicated to making sure our vision of our “dream home” became a reality. We thank you once again for all your help. Sincerely,“
Chris and Mary-Lu
I would strongly recommend Bachly Construction for your renovation project. I had a major renovation ongoing in my house and completely stress free thankfully to the Bachly team. This is a very professional company, honest and always looking to keep your construction within the budget. Finishing is of best quality and deadlines were accomplished as planned. I have decided to have the renovations in my house done in a two step project. I have no doubts to hire Bachly again for the second phase in a few years. Thanks a lot for your great work! Sincerely,“
The Oakville Club has been working with Bachly Construction for the last 5 years to improve all aspects of the Clubs renovations. We have found them to be a great partner in fulfilling our scope of work and vision of the projects including the most recent renovation of our bar and main dining space. Particularly the restoration of our 150 year old beams in the main dining room that has been a true showcase for the Club.“
General Manager of the Oakville Club
Dear Scott, I’d like to express my sincere appreciation on behalf of The Board of Directors and members of The Oakville Club for the excellent work that Bachly Construction did in renovating our Locker Rooms, along with all the ancillary improvements that were made at the same time. The final result far exceeded my expectations and the Club membership is really pleased with their new facilities. In addition to the excellent work, we also appreciated the professionalism of your team on-site and the attention to detail as we worked through some of the finishing touches. Finally, we also thank you for your financial support during this process. Yours sincerely,“
President, The Oakville Club
Dear Mr. Bachly, My wife and I would like to take this opportunity to thank you and your staff for a job well done. In every aspect of the project your staff not only met but exceeded our expectations. In particular there were two areas that really differentiated Bachly Construction from other contractors I have worked with in the past. First off, were the trades people. To put it simply, the quality of workmanship was outstanding. However, what amazed me even more was the attitude of these people. No alteration was too large or too small for them. They were both willing and able to accommodate our every wish. Secondly was the efficient and timely manner in which all our concerns were addressed. Any time of the day, our project manager was there to answer any questions we had.
I can’t tell you how comforting it is to know that during a chaotic time like a home renovation, you always have someone ready to address any of your concerns. I have worked in the hospitality industry for a number of years, so believe me when I say I have an eye for customer service. I was thoroughly impressed with how Bachly Construction handled our home renovations and would not hesitate to use them again or recommend them to friends or peers. Sincerely,“
Fairmont Hotels & Resorts
Homeownership has its joys and its challenges. Last year my husband and I endured the greatest challenge we’ve ever had as homeowners. Two floors in our home experienced major flood damage — the basement and the main floor. We were devastated and overwhelmed by the prospect of restoring our beautiful home. After a few weeks of dealing directly with the insurance company and a home restoration company, our anxiety was rising as the flood water had in our home. We decided we needed to contact a luxury home builder to help us — and since Bachly had an excellent reputation in the community, we called them.
One meeting with Andrew Bachly and we breathed a huge sigh of relief. Andrew and his excellent team took the weight off our shoulders, guided us through the planning and design process, dealt with the insurance company, and restored our home to its original glory. In fact, we actually love our home even more than we did before! The quality of workmanship, attention to detail, professionalism of tradespeople, value, and overall efficiency were second to none.
I discovered in the process that Bachly Construction also has its own Emergency & Restoration arm of the business. If I ever have a home emergency again, it’s the first call I will make.
When people ask me if I would use Bachly Construction again, I answer — I wouldn’t use anyone else!“
To my good friends at Bachly Construction/Emergency Restoration Services,
One of the worst mistakes I have ever made was forgetting to turn off my barbeque resulting in almost a total loss of my home. One of the best decisions I have ever made was to hire Bachly to rebuild my home. From the very first day when we met to plan out the rebuild project, I was immediately comforted that I had made the right decision. During our first meeting we discussed how we would mutually engage to monitor progress, manage changes, materials sourcing and so on, but most importantly the level of thoroughness and professionalism was extremely comforting to me and especially so during this very stressful occasion.
Bachly’s stated commitment is: “To exceed the expectations of our clients through our continued commitment to prompt, courteous, and efficient service”. From my experience those words could not ring more true.
Thank you Bachly and especially to Cameron, James and Ron who showed me how high the bar can actually be set when it comes to delivering exceptional customer service. Appreciatively,“
Ken Lavigne, Senior Vice President
Canada Division Manager – FM Global
Dear Bachly Construction,
I felt it necessary to write to you today to tell you about how completely impressed, and thrilled we are with one of your estimators. Mike Dawe! This gentleman went far beyond our expectations!
After experiencing a basement sewer back-up, our insurance company sent a different restoration company to us. After several months of getting the run around and dealing with sub-par customer service, we decided to contact Mike Dawe at Bachly Construction as we have heard very good things about both Mike and the company.
HE was VERY thorough explaining every single detail of the estimate, and had our questions answered promptly. Throughout the process Mike’s professionalism was incredible! All of his reports were complete and back to us in weeks…..not months. What a difference in the level of service between these companies! WOW!
It should not go unsaid to what a fabulous addition you have on your team! I would wholeheartedly recommend Bachly Construction to anyone! They turned a disastrous situation into a positive impression of a company that really cares.
Thank you so much Mike & Bachly Construction, you were indeed a real-life saver to us!
Peg & RJ.
Dear Bachly Construction,
Excellent service, would recommend to friends and family. We would especially like to thank Pavan for his knowledge and expertise throughout this stressful process. We appreciate your help.
Tony and Margret
To Mr. Bachly,
Paul and I were both devastated when we learned our basement had flooded with sewage water. We had piles and piles of clothing, bins and furniture and thought it was all lost. Your team made us feel at ease from the moment you arrived. Julie was a huge help in explaining the process of salvage and non-salvage and we couldn’t believe that some of the items were saved as they hadn’t touched the dirty water. We are extremely happy with the rebuild of our basement and couldn’t imagine the work it took to complete seeing it was all on a subfloor. Thank you so much.
Sandra and Paul
To Bachly Emergency Services,
Life savers!! We never thought we could save our hardwood floors. As you heard time and again they are our favourite feature of our home and were devastated when the dishwasher water line burst and ran out into our kitchen and family room. We are so thankful you were able to keep salvage them, your team of professionals were more than accommodating to our needs. Thanks Bachly!“
Dear Andrew Bachly and Management Team,
This letter is to thank you and your staff for all of your hard work and effort involved in getting my restaurant back up and running after the fire we had just before Christmas. Dan Thorne and Matt Messmer were both very professional and led the project with confidence and expertise.
At the beginning of the project Bachly Construction had been assigned by my insurance company and the building insurance had their own contractor. When I was not able to reach the contractor referred to me by my building insurance company over the Christmas Holidays, Bachly Construction was there and able to keep the project moving forward and I thank you for that.
I was very nervous that my restaurant would be closed for a long time and that I would lose future business. When Dan and Matt promised me that they would have my restaurant back up and running within three to four months, I was skeptical, but in the end they came through on their promise.
Throughout the entire claim process your team was always easy to get a hold of and were able to explain each item of the repair process to me. All trades were clean and professional and always quick to fix issues.
I would highly recommend your company.
General Manager & Managing Partner, Operation @ Blowfish Restaurant + Sake Bar
Dear Andrew Bachly,
Bill and I wanted to thank your emergency team for their prompt and timely response to our basement flood over the weekend. We both know that trying to find help over the weekend hours is always difficult but we were both relieved when your crew arrived within a short time of calling in the emergency to our insurance company.
Dear Bachly Construction,
From the bottom of our hearts we thank you for getting us back on our feet. We couldn’t have ever imagined this could have happened to us but it did and we are grateful for your knowledge and hard work to get our lives back in order. We now have a home to go back to.
Dear Mr. Bachly,
We are glad we put the trust in Bachly to complete the mould work in our master bedroom and ensuite. After the meeting we had realized the danger and potential health hazards associated with exposed mould to our small family. We had no idea our roof had been causing water to enter our house for who knows how long. Daaruk and I are less stressed knowing we aren’t breathing in harmful air.
Daaruk and Sabri
Fast and efficient. I was very surprised to see the timely manner at which you arrived to my house. Although it didn’t turn out to be a big emergency your team of experts helped me understand the issue and give sound advice on how to correct it. Will recommend you guys!
To Bachly Construction,
Excellent and quick response by the clean-up crew. Very courteous and efficient. Brett Martin was especially attentive to my needs. Thank you.
Dear Andrew Bachly,
I feel like I made the correct decision when I chose Bachly. You will come highly recommended to friends and family. Thank you for all your efforts throughout this process.
Dear Mr. Bachly,
My husband and I were extremely impressed with the entire handling of this project. Your customer service is superb! A lot of businesses can learn a great deal from you.
I am very big on customer service, so I am very tuned in to how a company serves it customers. I rate your company #1 in customer service – all round. Keep it up!!
Paul and Trisha
We had a large house fire and had to do a rebuild. We decided this was the time to put a large addition onto our home as well. We worked with Bachly for all of this work and they are amazing. Very organized and professional and have been so helpful every step of the way. Especially when dealing with our fire and what was able to be saved it was very well cleaned, organized and packed nicely.
Emails and calls with questions or concerns were answered right away and they were in constant contact. Any and all worries were addressed and my mind was always at ease afterwards. They made the whole process much easier
The trades that they used for certain areas were great and Mik (our project co-ordinator) was awesome for setting all those meetings and making sure I stay on top of my end.
I would absolutely use them again and refer them to all friends and family.
Bachly Construction was the company that was called by our insurance company when our house caught fire in 2015. The emergency response team was just incredible. We are now in our re-built home, and as we continue to unpack the Bachly boxes, we remain so touched by the obvious time and care that
Bachly took in protecting and packaging our belongings. It was our initial impression of Bachly that compelled us to select them in managing the re-building of our home, and we are so glad we made this decision.
Bachly has a network of excellent trades. James (our Bachly Production Manager) did a terrific job coordinating all the different trades. He was in constant (almost daily) communication with us, always keeping us updated on what was going on at the house. James was instrumental in keeping us on schedule and ensuring the different trades were given proper instruction. James and Cameron (the VP of Restoration at Bachly) were always available to answer our questions and listen to our concerns.
As with any project as large as a re-build, there were a few, minor mishaps. It was these mishaps that defined for us just how great a contractor Bachly is. Bachly took accountability for anything that went wrong, addressed issues that needed to be corrected, and ensured our satisfaction with the end-product. The customer service from Bachly was truly remarkable.
From start to finish, Bachly helped us through our tragedy. We have a beautiful new home, and we are so glad we entrusted its rebuild to Bachly.