Success Stories

Ken Lavigne – SVP FM Global

To my good friends at Bachly Construction/Emergency Restoration Services,

One of the worst mistakes I have ever made was forgetting to turn off my barbeque resulting in almost a total loss of my home. One of the best decisions I have ever made was to hire Bachly to rebuild my home. From the very first day when we met to plan out the rebuild project, I was immediately comforted that I had made the right decision. During our first meeting we discussed how we would mutually engage to monitor progress, manage changes, materials sourcing and so on, but most importantly the level of thoroughness and professionalism was extremely comforting to me and especially so during this very stressful occasion.

Bachly’s stated commitment is: “To exceed the expectations of our clients through our continued commitment to prompt, courteous, and efficient service”. From my experience those words could not ring more true.

Thank you Bachly and especially to Cameron, James and Ron who showed me how high the bar can actually be set when it comes to delivering exceptional customer service.

Appreciatively,

Ken Lavigne, Senior Vice President, Canada Division Manager – FM Global

Sandra and Paul Georges – Mississauga, ON

To Mr. Bachly,

Paul and I were both devastated when we learned our basement had flooded with sewage water.  We had piles and piles of clothing, bins and furniture and thought it was all lost.  Your team made us feel at ease from the moment you arrived.  Julie was a huge help in explaining the process of salvage and non-salvage and we couldn’t believe that some of the items were saved as they hadn’t touched the dirty water.  We are extremely happy with the rebuild of our basement and couldn’t imagine the work it took to complete seeing it was all on a subfloor.  Thank you so much.

Sincerely,

Sandra and Paul Georges

Mississauga, ON

M. Thompson -Toronto, ON

To Bachly Emergency Services,

Life savers!! We never thought we could save our hardwood floors.  As you heard time and again they are our favourite feature of our home and were devastated when the dishwasher water line burst and ran out into our kitchen and family room.  We are so thankful you were able to keep salvage them, your team of professionals were more than accommodating to our needs.  Thanks Bachly!

M. Thompson

Toronto, ON

Blowfish Restaurant + Sake Bar

Dear Andrew Bachly and Management Team,

This letter is to thank you and your staff for all of your hard work and effort involved in getting my restaurant back up and running after the fire we had just before Christmas. Dan Thorne and Matt Messmer were both very professional and led the project with confidence and expertise.

At the beginning of the project Bachly Construction had been assigned by my insurance company and the building insurance had their own contractor. When I was not able to reach the contractor referred to me by my building insurance company over the Christmas Holidays, Bachly Construction was there and able to keep the project moving forward and I thank you for that.

I was very nervous that my restaurant would be closed for a long time and that I would lose future business. When Dan and Matt promised me that they would have my restaurant back up and running within three to four months, I was skeptical, but in the end they came through on their promise.

Throughout the entire claim process your team was always easy to get a hold of and were able to explain each item of the repair process to me. All trades were clean and professional and always quick to fix issues.

I would highly recommend your company.

Sincerely,

Tak Tien

General Manager & Managing Partner, Operation @ Blowfish Restaurant + Sake Bar

Sandra Boles – Scarborough, ON

Dear Andrew Bachly,

Bill and I wanted to thank your emergency team for their prompt and timely response to our basement flood over the weekend.  We both know that trying to find help over the weekend hours is always difficult but we were both relieved when your crew arrived within a short time of calling in the emergency to our insurance company.

Regards,

Sandra Boles

Scarborough, ON

Jane Henderson – Milton, ON

Dear Bachly Construction,

From the bottom of our hearts we thank you for getting us back on our feet.  We couldn’t have ever imagined this could have happened to us but it did and we are grateful for your knowledge and hard work to get our lives back in order.  We now have a home to go back to.

Sincerely,

Jane Henderson

Milton, ON

Daaruk and Sabri Singh – Brampton, ON

Dear Mr. Bachly,

We are glad we put the trust in Bachly to complete the mould work in our master bedroom and ensuite.  After the meeting we had realized the danger and potential health hazards associated with exposed mould to our small family.  We had no idea our roof had been causing water to enter our house for who knows how long.   Daaruk and I are less stressed knowing we aren’t breathing in harmful air.

Thank you,

Daaruk and Sabri Singh

Brampton, ON

Barb Miller – Barrie, ON

Dear Andrew,

Fast and efficient.  I was very surprised to see the timely manner at which you arrived to my house.  Although it didn’t turn out to be a big emergency your team of experts helped me understand the issue and give sound advice on how to correct it.  Will recommend you guys!

Sincerely,

Barb Miller

Barrie, ON

Joannne Paisley – Orangeville, ON

To Bachly Construction,

Excellent and quick response by the clean-up crew.  Very courteous and efficient.  Brett Martin was especially attentive to my needs.  Thank you.

Joannne Paisley

Orangeville, On

Mike Petello – Vaughan, ON

Dear Andrew Bachly,

I feel like I made the correct decision when I chose Bachly.  You will come highly recommended to friends and family.  Thank you for all your efforts throughout this process.

Mike Petello

Vaughan, On

Paul & Trisha Richea, Bolton, ON

Dear Mr. Bachly,

My husband and I were extremely impressed with the entire handling of this project. Your customer service is superb! A lot of businesses can learn a great deal from you.

I am very big on customer service, so I am very tuned in to how a company serves it customers. I rate your company #1 in customer service – all round. Keep it up!!

Sincerely,
Paul and Trisha Richea
Bolton, Ontario

Tony and Margret Gelati – Kleinburg, ON

Dear Bachly Construction,

Excellent service, would recommend to friends and family.  We would especially like to thank Pavan for his knowledge and expertise throughout this stressful process.  We appreciate your help.

Kind regards,

Tony and Margret Gelati

Kleinburg, On